Information Technology Services (ITS) has launched the first phase of the Penn State Service Management Program (effective Monday, February 2, 2015). This launch will feature several changes that will make it easier to request help and track questions and issues submitted to the IT Service Desk.
In addition to submitting requests for help through existing channels, you will now be able to:
- Request help through an online portal (ServiceNow). Submit questions and issues directly to the IT Service Desk through a single online portal, in addition to email or phone.
- Check the status of requests. Check the status of a question, issue, or request online anytime.
- Track tickets for multiple services in one easy place. View and manage all open tickets online any time.
How to Use Service Now
You can gain access to the new ServiceNow portal by visiting the IT Service Desk website.
Additional Enhancements Coming
In the coming months, additional IT enhancements will be released to the Penn State community, culminating in a centralized location for technology services, resources, and support.
Thank you for your support as we begin to transform the way we work at Penn State.